Q? Lost and found.
A. If you have forgotten or lost property please contact us.
In most cases we can easily return your belongings to you.
Q? Can I book extra services such as catering and hostess service?
A. Yes, at Jonker travel you can book extra services such as catering and a hostess service.
You can choose from a variety of catering options with us;
- Packed lunches;
- Hot drinks (coffee, tea and chocolate milk);
- Soft drinks;
- Alcoholic drinks (wine and beer);
- Snacks (Assortment of nuts an snacks).
You can indicate in the quote whether you would like to use catering or hostess service and you can discuss this with us in detail.
Q? How long is a driver allowed to drive?
A. The Working Hours Decree makes a distinction between driving time and working time.
Working time includes all times a driver is working, driving times, breaks and waiting times.
Driving time includes all hours that a driver actually sits behind the wheel, this also includes standing still in traffic jams.
There are many exceptions to this decision, but broadly speaking it means that a driver may drive a maximum of 9 hours and work a maximum of 15 hours. After this there must be a mandatory rest period of 11 hours.
A driver is allowed to drive for a maximum of 4.5 consecutive hours after which a rest period of 45 minutes is mandatory.
For more information you can always contact us.
Q? How do I pay for my ride?
A. . If you rent a coach from us you will of course have to pay for it.
You will receive an invoice from us within 2 weeks after the ride has been driven.
The price on the invoice may differ from the price on the quotation due to incidental factors such as longer waiting times, extra kilometres or extra costs (such as parking, care costs and toll costs).
Q? How do I request a quote?
A. If you would like to request a quote, you can do so simply via the quote form. Here you can provide all your information and we will send you a suitable quote within 24 hours. If you agree with this quote you will need to confirm this by email or telephone.
If you have any questions or comments after receiving the quote, please let us know and we will get back to you with an appropriate answer.
Q? Am I insured if I board a coach?
A. Yes, Jonker Travel has insurance for everything that is in the coach. So you and your luggage are insured against accidents and theft as long as you are in the coach.
As soon as you want to undertake activities outside of our buses, we advise you to take out travel insurance so that you are well insured in addition to your trip.
Q? Can I consume alcohol in a coach?
A. The use of alcohol in our coaches is only permitted if we have agreed this with you in advance. We offer an extensive catering package. The ban on serving alcohol to minors also applies in a coach. It goes without saying that the use and transport of narcotics in a coach is also prohibited.
Q? Can I smoke in a coach?
A. No, it is strictly forbidden to smoke in a coach.
Q? Is it compulsory to wear a seatbelt in a coach?
A. Yes, on a moving coach it is compulsory for all passengers to wear the seatbelts provided they are present in the coach. When these are present, they must be worn and it is forbidden to walk on a moving coach, except to be able to visit the toilet in case of high emergency.
Q? Is it possible to hire a coach without a driver?
A. No, it is not possible to hire one of our coaches without a driver.
Q? How many seats does a coach have?
A. The number of seats depends on the type of coach.
If you request a quote, we will work with you to determine which type of coach is best for your group size.
The rule is that there must be one seat for each passenger, this means that no passengers may sit in the corridor or 2 or more people may sit in the same seat.
Children up to 3 years of age and babies are allowed to sit on their parents’ lap, but for general safety reasons we recommend using child seats for young children.
Q? What is the difference between a bus and a coach?
A. Actually, Jonker Travel does not have buses, but only coaches. By a bus we mean a regular service bus or public transport bus, without any facilities. A coach is a more luxurious bus equipped with comfortable, adjustable seats, toilet, DVD player with multiple monitors, bar facilities and air conditioning.
Q? How does renting a coach work?
A. If you would like to hire a coach for a company outing, school trip or multi-day group trip, you can request a quote with all your wishes.
We will then discuss with you what the best options are for you.
The price is determined by:
- The number of passengers
- The number of kilometres
- Working time of the driver
- High or low season
- Week- or weekend day
Additional costs may come through:
- Foreign tax
- Toll and parking fees
- Overnight stay of the driver
- Meals of the driver
- Catering
